Internet Safety

Working together to protect you.

If you notice any unauthorized activity or believe your account has been compromised, contact us immediately at 212-652-7200.

• We encrypt data to keep it secure and confidential.
• We offer account monitoring and notification alerts.
• We use multi-factor authentication to make sure it's really you.

Below are some tips to help protect your information.

• Keep your contact information up to date so we can reach you if necessary.
• Never share your personal information, password, or Personal Identification Number (PIN).
• Change your password regularly and avoid using personal information or identification details in your password.
• Always use secure internet connections and avoid public Wi-Fi.
• Do not click on links in emails, text messages, or unverified pop-up ads.
• When you finish an online banking session, make sure you have fully logged out.
• Set up alerts to help monitor your accounts.
• Do not allow anyone to remotely access your device.
• Be wary of anyone who pressures you to provide personal information or send money by wire transfer, gift cards, person-to-person (P2P) payments, or money transfer services.

Learn scammers' techniques to protect yourself:

Stay Informed: Keep an eye on the latest scams and fraud trends. The Consumer Financial Protection Bureau (CFPB) maintains an updated list of scams, available at https://www.consumerfinance.gov/ask-cfpb/what-are-some-common-types-of-scams-en-2092/.

Some of the most common types of fraud include:

• Artificial Intelligence (AI) makes it easy for scammers to clone voices. They may use this technology to impersonate a family member or friend and claim there is an emergency, asking for urgent financial help. If you receive a call like this, hang up and contact the person using a phone number or channel you already know. If you can't reach them, contact another family member or someone close to them who can confirm the situation.
• Scammers may contact you pretending to represent a government agency, such as the Internal Revenue Service (IRS), or a well-known company, such as your bank. In these cases, they create a sense of urgency to convince you to resolve an alleged issue without giving you time to verify the situation. To make the scam more convincing, they may use information obtained from public records and even transfer the call to people who claim to be supervisors or members of other departments, increasing the pressure for you to act quickly.
• If you receive a call about possible fraud on your account, question the information provided before taking any action. Never share personal or financial information, such as your account number, username, password, Social Security Number (SSN), or other identification documents. If someone asks for access to your computer or cell phone, end the conversation and contact the company directly through a trusted official phone number or channel.
• Social media makes it easier for people and companies to communicate, but scammers also use it to reach a wider audience. The ease of creating fake profiles makes it easier to carry out different types of fraud. Some examples include ads for products that will never be delivered, rental or vacation property offers that don't exist, and posts with links to fraudulent websites that imitate well-known companies.
• Be wary of offers that seem too good to be true. Avoid making purchases that require payment by wire transfer or person-to-person payment services, since these methods usually offer less fraud protection than credit and debit cards. Before buying, go directly to the company's official website instead of clicking links posted on social media. Legitimate promotions are also usually posted on the company's official channels.